Terms of Service

Welcome to PCAmatch.org (“PCAmatch” or “the platform”). These Terms of Service (“Terms”) are a legal agreement between you and Center for Independent Living Jacksonville, a Florida nonprofit 501(c)(3) tax-exempt organization (EIN 59-1842440) (“the Operator,” “CIL Jacksonville,” “we,” “us,” or “our”), which operates PCAmatch as a free community service. The platform is developed and operated on our behalf by Innovative Applications, Inc., a Florida corporation (the “Technology Provider”). In these Terms, the “Protected Parties” means the Operator and the Technology Provider, together with each of their respective officers, directors, employees, volunteers, and agents. By creating an account, or by accessing or using the platform, you agree to these Terms, our Privacy Policy, and our Liability Release & Waiver. If you do not agree, do not use PCAmatch.

Article 1. Definitions

For purposes of these Terms, the following definitions apply:

• “Account” means the user profile and credentials you create to access and use the Platform.
• “Caregiver” or “PCA” means an independent Personal Care Assistant who creates a listing on the Platform to offer care services.
• “Care Seeker” or “Seeker” means a person with a disability, or their parent, guardian, or authorized representative, who uses the Platform to search for and connect with Caregivers.
• “Intellectual Property” means all copyrights, trademarks, service marks, trade names, logos, patents, trade secrets, proprietary rights, and other intellectual property rights, whether registered or unregistered.
• “Platform” means the PCAmatch.org website, mobile applications (if any), and all related services, features, content, and functionality provided by the Operator.
• “Protected Parties” means the Operator, the Technology Provider, and each of their respective officers, directors, employees, volunteers, and agents.
• “Services” means the listing, search, matching, messaging, and related tools and features provided through the Platform.
• “User” or “you” means any person who accesses or uses the Platform, whether as a Seeker or a Caregiver.
• “User Content” means all content you submit, post, upload, or transmit through the Platform, including profiles, photos, listing details, messages, inquiries, and reviews.

Article 2. Platform and Operator Role

1. Who we are and what PCAmatch is.PCAmatch is a free, two-sided online directory that helps people with disabilities and their families (“Care Seekers” or “Seekers”) find and connect with independent Personal Care Assistants (“Caregivers” or “PCAs”). We provide listing, search, matching, messaging, and related tools. We are a venue that helps users find one another. We are not a party to, and take no part in, any agreement, arrangement, engagement, or care relationship between a Seeker and a Caregiver.
2. Platform as a Venue Only.PCAmatch is a listing and matching platform only. We are not an employer, staffing agency, home-care agency, healthcare provider, or care provider. We do not employ, engage, contract with, supervise, direct, control, schedule, train, pay, or set the rates of any Caregiver. Caregivers are independent and are not our employees, agents, partners, or representatives. We do not refer, recommend, endorse, guarantee, or vouch for any user. Any care arrangement is a direct, private matter between the Seeker and the Caregiver. They alone decide whether to work together, on what terms, at what rate, and under what conditions. They are solely responsible for that relationship and for complying with all applicable laws — including, where relevant, tax, wage-and-hour, workers’ compensation, insurance, licensing, employment-eligibility, and health-and-safety laws. We strongly encourage users to obtain their own legal, tax, and insurance advice.

Article 3. Eligibility and Account Registration

1. Eligibility Requirements.You must be at least 18 years old and able to form a binding contract to use PCAmatch. By using the platform you represent that you meet these requirements, that the information you provide is truthful and accurate, and that you are not barred from providing or receiving care services under any applicable law, court order, or registry (including, for Caregivers, any disqualifying entry on an applicable background-screening or abuse registry). A Seeker may use PCAmatch on behalf of a person with a disability if that Seeker is that person’s parent, guardian, or authorized representative.
2. Account Creation and Security. To use most features you create an Account with an email address and password. You are responsible for keeping your credentials confidential and for all activity under your Account. You agree to:
   • Provide Accurate Information. Supply current, complete, and accurate registration information and keep it up to date.
   • Maintain Confidentiality. Safeguard your password and not share it with any third party.
   • Notify Us Promptly. Inform us immediately of any unauthorized use of your Account or any other breach of security.
   • Accept Responsibility. You are solely responsible for all activities conducted through your Account, whether or not authorized by you.
3. Account Suspension and Termination by Operator. We may refuse, suspend, or terminate accounts as described in Article 17.

Article 4. Fees and Payments

1. Free Service. PCAmatch is currently offered free of charge to Seekers and Caregivers. We reserve the right to introduce fees for optional features in the future, but we will not charge you without clear notice and your agreement.
2. No Payment Processing. We do not process, collect, hold, or transmit any payment between users, and we take no fee or commission from any care arrangement. Any payment for care services is arranged and made directly between the Seeker and the Caregiver, outside of PCAmatch, using whatever method they agree upon. We are not responsible for any payment, non-payment, wage, deposit, refund, or financial dispute between users.

Article 5. Identity Verification and Background Screening

1. No Identity Verification. We do not verify the identity of any user. Sign-ups require only an email address and password, and listings go live without any identity check.
2. Background Checked Badge.Some Caregivers display a “Background Checked” badge. This badge is limited and means only that (a) with the Caregiver’s authorization, a member of our team has confirmed in the State of Florida’s Agency for Health Care Administration (AHCA) Care Provider Background Screening Clearinghouse that the Caregiver holds an eligible Level 2 background screening, or (b) the Caregiver has provided documentation of a background screening that a member of our team has reviewed and accepted. It is not an identity verification, is not a guarantee of a person’s character, fitness, or safety, and does not mean we have independently investigated the person. Most Caregivers do not have this badge. Caregivers cannot award the badge to themselves.
3. Your Responsibility to Screen. You are responsible for your own screening and vetting. Before entering into any care arrangement you should ask for and check photo identification, references, qualifications, and any licenses; conduct or obtain your own background check if you wish; interview the person; and use your own judgment. See our Trust & Safety page and the Liability Release & Waiver.
4. Screening Authorization and Identifiers. If you are a Caregiver and you request a Clearinghouse lookup, you authorize CIL Jacksonville to search the AHCA Clearinghouse using the identifiers you provide (legal last name, date of birth, and Social Security number), to record the result and its expiration date, and to grant, decline, or remove the badge accordingly. You represent that the identifiers you provide are your own and are accurate. The collection, encryption, retention, and deletion of these identifiers are described in our Privacy Policy. Being screened is optional, and we take no payment for screenings; any screening fee is set by, and paid to, the state or its fingerprinting vendors.
5. Badge Expiration and Removal.Background screenings expire on a schedule set by the state. A Background Checked badge may be removed automatically when the screening’s recorded expiration date is reached, and may also be removed if the Clearinghouse reports a disqualifying result or as otherwise provided in these Terms. Before a screening expires, we may send the Caregiver renewal reminders. When a badge is removed because a screening expired, we may notify the Caregiver and each Seeker with whom that Caregiver completed the contact-sharing handshake that the badge was removed. By requesting the badge, a Caregiver consents to these notifications. A removed badge may be restored when we confirm a renewed screening.

Article 6. User Responsibilities and Prohibited Conduct

1. General Responsibilities. You are responsible for your own conduct and complying with all laws that apply to you, including any professional, licensing, mandatory-reporter, tax, and employment obligations.
2. Prohibited Activities. You agree that you will not, and will not attempt to:
   • provide false, misleading, impersonating, or fraudulent information, or misrepresent your identity, qualifications, or background;
   • use PCAmatch for any unlawful, harmful, abusive, harassing, threatening, discriminatory, or exploitative purpose;
   • harm, neglect, endanger, defraud, or take financial advantage of any person, particularly a vulnerable adult;
   • solicit or collect users’ personal information for any purpose other than a good-faith care connection, or use another user’s information except to communicate about a potential or actual care arrangement;
   • post content that is unlawful, defamatory, obscene, hateful, or infringes anyone’s rights;
   • use the platform to advertise unrelated goods or services, send spam, or recruit for other services;
   • scrape, harvest, copy, or index the platform or its listings by automated means, or attempt to circumvent our anti-bot, rate-limiting, or security measures;
   • interfere with, disrupt, or attempt to gain unauthorized access to the platform, its systems, or other users’ accounts.
3. Compliance with Laws. You are solely responsible for ensuring that your use of the Platform and any care arrangement complies with all applicable federal, state, and local laws, regulations, and licensing requirements.

Article 7. User Content

1. Ownership and License.You are responsible for the content you submit — including your profile, photo, listing details, messages, inquiries, and reviews (“User Content”). You retain ownership of your User Content. You grant us a non-exclusive, royalty-free, worldwide license to host, store, display, and use your User Content as needed to operate, provide, and improve PCAmatch and its features (for example, showing your listing to Seekers). You represent that you have the rights to the content you submit and that it does not violate these Terms or any law.
2. Representations Regarding User Content. You represent and warrant that:
   • Ownership and Rights. You own or have obtained all necessary rights, licenses, consents, and permissions to submit your User Content and to grant the licenses set forth above.
   • Compliance. Your User Content does not violate these Terms, any applicable law, or any third party’s rights (including Intellectual Property, privacy, or publicity rights).
   • Accuracy. All information contained in your User Content is accurate and not misleading.
3. Content Moderation. We use automated content screening (see our Privacy Policy and Trust & Safety page) and may review, moderate, refuse, remove, or restrict any content, but we are not obligated to monitor content and do not guarantee that we will catch every problem. We reserve the right to remove any User Content that, in our sole discretion, violates these Terms, poses a safety risk, or is otherwise objectionable.
4. No Endorsement. The appearance of User Content on the Platform does not constitute an endorsement by us of any user, opinion, recommendation, or advice expressed therein.

Article 8. Reviews and Ratings

1. Seeker Reviews. Seekers may leave reviews of Caregivers. To submit a review you must have an account and confirm that you actually connected with the Caregiver; each review is read by a member of our team before it is published.
2. Review Standards. Reviews must reflect a genuine, first-hand experience and must be honest and lawful. We do not pay for reviews. We may decline to publish, or may remove, any review that violates these Terms, and we are not responsible for opinions expressed by users in reviews. Reviews must not (i) contain false, misleading or defamatory statements; (ii) include personal attacks, obscenity, hate speech, or discriminatory language; (iii) disclose confidential, private, or sensitive information about another person without consent; (iv) violate any applicable law or these Terms.
3. Review Removal. We may decline to publish, or may remove, any review that violates these Terms. We are not responsible for opinions expressed by users in reviews.
4. No Guarantee of Publication. We reserve the right, in our sole discretion, to refuse to publish or remove any review at any time for any reason.

Article 9. Safety, Reporting, and Emergency Response

1. Reporting Concerns. If you have a concern about a listing, message, or user, please use the report feature on the Trust & Safetypage or a Caregiver’s profile.
2. Not an Emergency Service. PCAmatch is not an emergency service. If someone is in immediate danger, or you suspect abuse, neglect, or exploitation, call 911 and contact the appropriate authorities (in Florida, the Adult Protective Services / abuse hotline at 1-800-962-2873 / 1-800-96-ABUSE).
3. Our Response. We may investigate reports and may issue a warning, remove content, suspend, or permanently ban a user, but we do not promise any particular outcome or response time.

Article 10. Third Party Services and Links

1. Third-Party Providers. PCAmatch relies on third-party providers to function (for example, for authentication, hosting, mapping, email, and anti-bot protection) and may link to third-party websites or resources.
2. No Responsibility for Third Parties. We are not responsible for third-party services or content. Your use of them may be governed by their own terms. See our Privacy Policy for the providers we use.
3. No Endorsement. Any link to a third-party website does not imply our endorsement of that site or any product or service offered therein.

Article 11. Intellectual Property Rights

1. Operator’s Intellectual Property. The Platform and all content, features, functionality, software, text, graphics, logos, images, audio, video, and design elements contained therein (excluding User Content) are owned by the Operator, the Technology Provider, or their licensors, and are protected by United States and international copyright, trademark, patent, trade secret, and other Intellectual Property laws.
2. License to Use the Platform. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform solely for your personal, non-commercial use in connection with seeking or offering care services.
3. Restrictions. You may not:
   • Copy, modify, distribute, sell, lease, or create derivative works based on the Platform or any portion thereof.
   • Reverse engineer, decompile, or disassemble any software or technology underlying the Platform.
   • Use any robot, spider, scraper, or other automated means to access the Platform.
   • Remove, alter, or obscure any copyright, trademark, or other proprietary rights notice on the Platform.
4. Trademarks.“PCAmatch,” the PCAmatch logo, and other marks used on the Platform are trademarks or service marks of the Operator or the Technology Provider. You may not use these marks without our prior written permission.
5. Feedback.If you provide us with any suggestions, comments, or feedback regarding the Platform (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and incorporate such Feedback into the Platform without any obligation to you.

Article 12. Privacy and Data Protection

1. Privacy Policy. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the practices described in the Privacy Policy.
2. Data Security. We implement commercially reasonable technical and organizational measures designed to protect the security of your information. However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.
3. User Responsibility. You are responsible for maintaining the confidentiality of any information you share with other users through the Platform. We are not responsible for the actions of other users or how they may use information you provide to them.
4. Compliance with Privacy Laws.We comply with applicable data protection and privacy laws. You agree to comply with all such laws in your use of the Platform and handling of other users’ information.

Article 13. Disclaimer of Warranties

1. “As Is” and “As Available” Basis. PCAmatch is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, to the fullest extent permitted by law.
2. Disclaimer of Implied Warranties. The Protected Parties disclaim all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from the course of dealing, usage, or trade practice.
3. No Warranty of Accuracy or Reliability. We do not warrant that (i) the platform will be uninterrupted, secure, error-free, or free from viruses or other harmful components; (ii) any listing, information, review, match or result is accurate, reliable, complete, current, or suitable for any purpose; (iii) any defects or errors will be corrected; (iv) the Services will meet your requirements or expectations.
4. No Endorsement or Guarantee of Users. We do not screen, vet, endorse, guarantee, or assume responsibility for any user, their identity, statements, conduct, qualifications, background, or the quality, safety, or legality of any care provided or received.
5. No Professional Advice. We do not provide medical, health, legal, tax, or other professional advice, and nothing on the Platform is a substitute for such advice. You should consult qualified professionals for advice tailored to your circumstances.

Article 14. Assumption of Risk and Release

1. Acknowledgment of Inherent Risks. You understand that connecting with, meeting, admitting into a home, or providing or receiving in-home care from another person involves inherent risks, including but not limited to risks of theft, injury, property damage, negligence, abuse, and other harm. We do not control or supervise users. By using PCAmatch you knowingly and voluntarily assume all such risks.
2. Incorporation of Liability Release & Waiver. The Liability Release & Waiver, which you separately acknowledge when you sign up, is incorporated into these Terms by reference and describes the scope of the risks you assume and the release you grant.
3. Scope of Release.To the fullest extent permitted by law, you release, waive, and discharge the Protected Parties from any and all claims, liabilities, damages, losses, costs, and expenses (including attorneys’ fees) arising out of or relating to: (i) your use of the Platform and Services; (ii) any interaction, communication, meeting, or arrangement with another user; (iii) any care services provided or received through a connection made on the Platform; (iv) Any conduct, act, or omission by any user.
4. Conflict Resolution.In the event of any conflict between these Terms and the Liability Release & Waiver on the subject of assumption of risk and release, the broader protection for the Protected Parties applies to the extent permitted by law.

Article 15. Limitation of Liability

1. Exclusion of Certain Damages. To the fullest extent permitted by law, the Protected Parties (the Operator and the Technology Provider and each of their officers, directors, employees, volunteers, and agents) will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, data, goodwill, or for personal injury, emotional distress, property damage, theft, abuse, or death, arising out of or relating to your use of PCAmatch or any interaction or arrangement between users, whether based in contract, tort, negligence, strict liability, or any other theory, even if we have been advised of the possibility of such damages.
2. Cap on Total Liability.To the fullest extent permitted by law, the Protected Parties’ total aggregate liability arising out of or relating to these Terms, the Platform, or the Services, whether in contract, tort, or otherwise, will not exceed One Hundred Dollars ($100.00).
3. Essential Purpose. You acknowledge that the limitations set forth in this Article 15 are a fundamental element of the basis of the bargain between you and the Operator, and that the Platform would not be provided to you without these limitations.

Article 16. Indemnification

1. Your Indemnification Obligation.You agree to indemnify, defend, and hold harmless the Protected Parties from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees and court costs) arising out of or related to: (i) your access to or use of the Platform or Services; (ii) any User Content you submit, post, or transmit through the Platform; (iii) your interactions, communications, meetings, or arrangements with other users, including any care services provided or received; (iv) your violation of these Terms or any representation, warranty, or covenant contained herein; (v) your violation of any applicable law, regulation, ordinance, or rule; (vi) your infringement or violation of any third party’s rights, including Intellectual Property, privacy, publicity, or other proprietary rights; (vii) any negligent, wrongful, or intentional act or omission by you.
2. Defense and Settlement. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate fully with us in asserting any available defenses. You may not settle any claim subject to this Article without our prior written consent.
3. Notice. You agree to promptly notify us in writing of any claim for which you believe the Protected Parties may be entitled to indemnification under this Article.
4. Survival. Your obligations under this Article 16 will survive the termination or expiration of these Terms and your use of the Platform.

Article 17. Suspension and Termination

1. Termination by You. You may stop using PCAmatch and delete your Account at any time by following the procedures specified on the Platform or by contacting us at the address provided in Article 25.
2. Termination or Suspension by Operator. We may suspend or terminate your access to the Platform, remove your User Content, or withdraw any badge (including the Background Checked badge), with or without notice, at any time and for any reason or no reason, including if we believe, in our sole discretion, that you have: (i) violated these Terms or any applicable law, regulation, or third-party rights; (ii) created a safety risk or risk of legal liability for us, other users, or third parties; (iii) engaged in fraudulent, abusive, or harmful conduct; (iv) provided false or misleading information; (v) failed to respond to our requests for information or verification; (vi) or otherwise acted in a manner inconsistent with the intended use of the Platform.
3. Effect of Termination. Upon termination: (i) your right to access and use the Platform will immediately cease; (ii) we may delete your Account and User Content, though we reserve the right to retain certain information as required by law or for legitimate business purposes; and (iii) you remain liable for all obligations incurred prior to termination.
4. Survival. The following provisions will survive any termination or expiration of these Terms: Articles 1 (Definitions), 7.1 (license granted by you), 11 (Intellectual Property Rights), 13 (Disclaimers), 14 (Assumption of Risk), 15 (Limitation of Liability), 16 (Indemnification), 18 (Dispute Resolution), 19 (Governing Law), and any other provision which by its nature should survive.

Article 18. Dispute Resolution

1. Informal Dispute Resolution. Before initiating any formal proceeding, you agree to first contact us at the address provided in Article 25 to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Platform informally. We will attempt to resolve the dispute informally by contacting you via email. If a dispute is not resolved within sixty (60) days after submission, you or we may proceed as set forth below.
2. Class Action Waiver. To the fullest extent permitted by law, you agree that any legal proceeding shall be conducted only on an individual basis and not as a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.
3. Small Claims Court. Either party may bring an individual action in small claims court if the claim qualifies and remains in small claims court.
4. Injunctive Relief. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of Intellectual Property rights or confidentiality obligations.
5. Waiver of Jury Trial. To the fullest extent permitted by law, you and we each waive any right to a jury trial in any legal proceeding arising out of or relating to these Terms or the Platform.

Article 19. Governing Law and Jurisdiction

1. Choice of Law. These Terms and any Dispute shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-laws principles.
2. Exclusive Jurisdiction. You and the Operator agree that any Dispute shall be brought exclusively in the state or federal courts located in Duval County, Florida. You consent to the personal jurisdiction and venue of such courts and waive any objection based on inconvenient forum.

Article 20. Modifications to Terms

1. Right to Modify. We reserve the right to modify, amend, or update these Terms at any time in our sole discretion.
2. Notice of Changes. If we make material changes to these Terms, we will take reasonable steps to notify you, which may include: (i) posting the updated Terms on the Platform with a new effective date; (ii) sending you an email notification at the address associated with your Account; (iii) displaying a prominent notice on the Platform.
3. Acceptance of Changes. Your continued use of the Platform and/or Services after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Platform and may terminate your Account as provided in Article 17.
4. Waiver and Amendment in Writing. No waiver, amendment, or modification of any provision of these Terms shall be effective unless in writing and signed by an authorized representative of the Operator. The failure of either party to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

Article 21. Notices

1. Notice to You. We may provide notices to you via email to the address associated with your Account, by posting on the Platform, or by other reasonable means. You are responsible for keeping your email address current.
2. Notice to Us. All notices to the Operator must be in writing and sent to the contact information provided in Article 25. Notices sent by email are deemed received when we confirm receipt. Notices sent by certified mail, return receipt requested, are deemed received three (3) business days after mailing.
3. Electronic Communications. You consent to receive communications from us electronically, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Article 22. Entire Agreement and Severability

1. Entire Agreement. These Terms, together with the Privacy Policy and the Liability Release & Waiver, constitute the entire agreement between you and the Operator regarding the Platform and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the subject matter hereof.
2. Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable under Florida law or by a court of competent jurisdiction, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired, and such provision shall be reformed to the minimum extent necessary to make it valid and enforceable while preserving the intent of the parties.
3. No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights except as expressly set forth with respect to the Protected Parties.

Article 23. Relationship of the Parties

1. Independent Parties. The relationship between you and the Operator is that of independent parties. Nothing in these Terms shall be construed to create a partnership, joint venture, agency, employment, or fiduciary relationship between you and the Operator or the Technology Provider.
2. No Authority. You have no authority to bind the Operator or the Technology Provider to any obligation, and you may not represent yourself as an agent, employee, partner, or representative of the Operator or the Technology Provider.

Article 24. Miscellaneous Provisions

1. Assignment. You may not assign, transfer, or delegate these Terms or any rights or obligations hereunder, by operation of law or otherwise, without our prior written consent. We may assign these Terms, in whole or in part, at any time with or without notice to you. Any attempted assignment in violation of this provision is void. Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties and their respective successors and permitted assigns.
2. Force Majeure. We shall not be liable for any failure or delay in performance under these Terms due to causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
3. Cumulative Remedies. Except as otherwise provided herein, the rights and remedies provided in these Terms are cumulative and not exclusive of any rights or remedies provided by law or equity.
4. Interpretation.The headings and captions in these Terms are for convenience only and shall not affect the interpretation of these Terms. The words “include,” “includes,” and “including” shall be deemed to be followed by the phrase “without limitation.” The use of the singular includes the plural and vice versa. The word “or” is not exclusive.
5. Language. These Terms are drafted in the English language. If these Terms are translated into any other language, the English version shall control in the event of any conflict or inconsistency.
6. Counterparts and Electronic Signatures.These Terms may be accepted electronically, and your electronic acceptance (including clicking “I agree” or creating an Account) constitutes your signature and acceptance of these Terms as if physically signed.

Article 25. Contact Information

Questions, concerns, or notices regarding these Terms or the Platform should be directed to:

Center for Independent Living Jacksonville
Address: 2709 Art Museum Drive, Jacksonville, FL 32207
Email: sdykes@ciljacksonville.org
Phone: 904-399-8484

Acknowledgment and Acceptance

By creating an Account, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, the Privacy Policy, and the Liability Release & Waiver. If you do not agree to these Terms, you must not access or use PCAmatch.

Last Updated: August 3, 2026